At Gomingo you can communicate with our team and raise new support tickets or reply to existing tickets directly via your extranet page – Support.
Simply log in to your account, click on Support via Support shortcut in your Dashboard or Support on the left-hand side menu:
View Support Ticket:
Once you’re in, you will be able to see support tickets. You can open them by clicking on the Reference number. The status of your support ticket is marked on the far right-hand side. Any new tickets that require your attention and have not yet been viewed will be marked in bold, i.e. marked as unopened.
Raise New Tickets:
You can raise new tickets in 3 categories and they will be automatically issued to Gomingo Support Team as follow:
- Finance– for any payout and finance related queries.
- Technical Support– for any technical issues you’re experiencing with our system or would like to suggest an improvement or a new feature.
- Customer Services– for any general help.
Always add the Title (so its easier to search), select the Type of ticket related to the information you wish to discuss with the Gomingo Support Team.
NOTE: when raising tickets related to finance, you will be able to type Booking Reference. The system will automatically select one of your reservations references. This is to prevent errors by supplying Gomingo with Booking References that are inapplicable to your host account.
Feel free to contact our team if you need any further assistance on firstname.lastname@example.org
Gomingo Support Team.