Support Ticket Overview

Support Ticket

At Gomingo you can simply communicate with our team and raise new support tickets or reply to existing tickets directly via extranet page – Support.

Simply log in to your account, click on Support via Support shortcut in your Dashboard or Support on the left-hand side menu:

View Support Ticket:

Once you’re in, you will be able to see support tickets. You can open them by clicking on Reference number. The status of your support ticket is marked on the far right-hand side. Any new tickets that require your attention and have not yet been viewed will be bolded, i.e. marked as unopened.

 

Raise New Tickets:

You can raise new tickets in 3 categories and they will be automatically issued to Gomingo Support Team as follow:

  • Finance– for any payout and finance related queries
  • Technical Support– for any technical issues you’re experiencing with our system or would like to suggest an improvement or a new feature
  • Customer Services– for any complaints or help in general 

Always add the Title (so its easier to search), select Type of ticket, Details/information you wish to escalate with Gomingo Support Team.

 

NOTE: when raising ticket related finance, you will be able to type Booking Reference. The system will automatically select one of your reservations references. This is to prevent errors by supplying Gomingo with Booking References that are inapplicable to your host account. 

 

Hope this helps. Feel free to contact our team if you need any further assistance.

Gomingo Support Team.

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